Privacy Policy

Effective Date: May 1st, 2025

The Dive Trainer ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way, including but not limited to:

Personal Information: Name, email address, phone number, billing and shipping address, date of birth, and emergency contact details.
Training Records: Certification history, eLearning progress, dive logs related to your course.
Technical Information: IP address, browser type, operating system, and browsing behavior on our site.

2. How We Use Your Information

We use the information collected for the following purposes:

To process your bookings and payments.
To manage and deliver your dive training and certifications.
To send booking confirmations, course details, and important communications.
To comply with PADI or other certifying agency requirements.
To improve our services and user experience.
For legal and security reasons (such as fraud prevention and ensuring regulatory compliance).

3. Sharing Your Information

We may share your information only with:

Certifying Agencies: Such as PADI, to register your certifications and training records.
Payment Processors: To complete transactions securely.
Third-Party Providers: Only as needed for course logistics (e.g., dive insurance if requested).

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information. While we strive to protect your data, no electronic transmission is ever fully secure, and you provide information at your own risk.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction or deletion of your information (subject to legal and regulatory requirements).
Withdraw your consent for non-essential communications at any time.

To exercise these rights, please contact us at: manlio@thedivetrainer.com.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website usage, and improve our services. You can set your browser to refuse cookies, but this may affect site functionality.

8. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies independently.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Effective Date" and will become effective immediately upon posting.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

The Dive Trainer
Email: manlio@thedivetrainer.com
Phone: +52 998 202 6630